Refund Policy

The Local Authority Method is a digital membership giving you access to content calendars, captions, templates, guides and other digital resources.

This page explains your cancellation rights, when a refund is available, and how to cancel. Nothing here affects your statutory rights as a consumer.

1. Your 3-Day Free Trial

Membership begins with a 3-day free trial, whichever payment option you choose: monthly, quarterly or annual. Your card details are taken at sign-up but no payment is collected during the trial.

If you cancel before the trial ends, you will not be charged anything at all. You can cancel from the Account page inside the members area at any time, day or night.

2. Your 14-Day Cancellation Right

As a UK consumer buying online, you normally have 14 days from entering into the contract to change your mind and receive a refund. This is your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because this membership gives you immediate access to digital content, the law treats it slightly differently. When you join, you are asked to agree that access begins straight away. Once you have agreed to that and you have accessed the members area, the 14-day cancellation right no longer applies to that payment. This is how the Regulations treat digital content, not a term we have invented.

In plain terms: if you have paid but have not yet opened the members area, email us within 14 days and we will refund you in full, no questions asked.

3. After That

Once your cancellation right has ended or been waived as described above, membership payments are non-refundable, including for:

• Change of mind
• Not using the content you have access to
• Not accessing all available material
• A change in your business circumstances
• Time remaining in a billing period you have already paid for

This is because the content is delivered digitally and can be read, copied and saved as soon as you have access to it.

4. Cancelling Your Membership

You can cancel at any time from the Account page in the members area, which takes you to our secure billing portal. You do not need to email us or give a reason.

• Your access continues until the end of the period you have already paid for.
• No further payments are taken after you cancel.
• Part-months are not refunded.

5. If Something Goes Wrong

If the membership is not as described, is faulty, or you cannot access what you have paid for, you may have a right to a repair, replacement or refund under the Consumer Rights Act 2015. Please contact us and we will put it right.

We may also consider refunds outside this policy at our discretion. Doing so on one occasion does not oblige us to do so again.

6. Contact

For anything to do with cancellations or refunds, please contact:

If you are not happy with how we handle a refund request, you can get free advice from Citizens Advice consumer service.